The Business Case for an Imaginative Service Culture

1. Fosters a style of communication and an attitude of consideration that promotes higher employee morale.  Research shows that the number one impact on customer relations is employee relations.
2. Encourages leaders to treat employees in the fashion they expect employees to treat customers thus yielding greater employee commitment (lowering turnover costs), more creativity (increasing breakthroughs) and larger contribution (boosting productivity).
3. Promotes sensitivity to barriers that inhibit customers from getting their needs and expectations met.  This bureaucracy-busting perspective leads to enhanced efficiency in all areas of operation, not just those experienced by customers.
4. Cultivates partnering skills that produce better teamwork, greater synergy and interdependence.
5. Enables employees to anticipate customer needs and requirements thus enabling them to eliminate activities and actions that create limited or no value in supporting customer loyalty.  This lowers overall operating costs.
6. Encourages an open-minded and inquisitive mind-set that advances diversity, learning and creativity.
7. Cultivates assertive employee pride that leads to the attraction of more customers to serve and better talent to employ.
8. Provides the ability to charge a higher price because of greater customer value.  Some industries can charge as much as 15% higher prices if their service is noticeably remarkable. 
9. Saves the world, eliminates hunger, and promotes well-being throughout the planet!

Comments

[Virtual Agent]

That is the trick though in delivering great service, it is necessary to build a strong internal system. A strong internal system starts with a solid business structure and troubleshooting techniques, and as well as fostering a healthy and satisfying relationship with your employees.