Imaginative Service: Serving with Character

We were exiting a taxi at the Hartford airport and requested a receipt for the fare.  The taxi driver laughingly said, “I’ll give you two—one for you and one you can turn in for however much you think you can get the boss to reimburse.”  The message was clear.  He believed every business traveler pursued ways to stiff the company by padding expense reports.  “We only need one,” we told him.  “We own the company.”  His grin changed to a look of embarrassment. 

Remarkable comes from “own the company” character.  Smart “owners” practice responsible stewardship along with giving great service.  They make decisions with one hand on their “wallet” but with the other on their heart. And, when customers witness service with character, their confidence in that organization climbs.  What would your son or daughter learn if they could watch you deliver service to your customers?