We were en route to a meeting and
stopped for lunch. We are major fans of
McDonald’s French fries—the best on the planet.
We also enjoy the Chick-fil-A salads.
Luckily the two fast-food restaurants were right next door to each
other.
We parked between the two and
walked first into Mickey D’s for the fries.
It was like a human vending machine—fast and functional. But, the Chick-fil-A experience was
completely different! You could feel the
upbeat warmth as opened their door. The
counter person smiled and greeted us with, “Thank you for being our guests;
what can I tempt you with today!” Every
employee had the same hosting spirit.
As we were leaving, we asked an
employee, “How come this is so different than over there.” We pointed at the golden arches. “Oh,” she said with a grin, “Over there, they
serve customers; but here we are host to our guests.” We pushed past the labels. Spotting our bootlegged fries, she continued:
“Over there you just get the fries. But,
here we give you a great experience. You
may not remember those fries tomorrow; but we hope you will remember your visit
with us, even if you forget what you ordered.”
Are you serving or hosting?
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