Few things are more foolish than a teenager with a used car—especially when it comes to investing in vehicle maintenance. I’d spent weeks trying to get a date with a popular high school cheerleader. She finally agreed to go to the movies. The ritual in most small towns was to gather at the local hamburger joint right after the movie. She and I were parked in front of the teenager watering hole—along with all the really cool people--when it came time to take her home. My car would not start. I was totally mortified.
The cheerleader was less than impressed--especially, when a friend had to take her home so I could deal with getting a wrecker. It was our last date! The next day the mechanic diagnosed my car problem—I’d skipped two oil changes and spent the maintenance money on flashy hub caps.
Customer service can be a lot like a foolish teenager. We want to spend our funds on the really cool, new stuff and not on preventive repairs. Showing off might get you noticed but service maintenance gets you home. What are you doing to take proper care of your service delivery processes? Are you opting for the latest gizmo when preserving and updating what you have might be much wiser?
Comments