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« 2011: The Year of Generosity | Main | Imaginative Service: What Attitude Are You Choosing? »

January 06, 2011


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John Patterson

Thanks for your comment! We try to communicate with customers in a language that is comfortable and familiar for them. After all what we are looking for is a way to really understand their view.

Chip and John

Virtual Agent

Great suggestions. Speaking as a customer, every so often when faced with a survey and the language is all technical, I always end up giving them a grade in the range of moderate to substandard.

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