We are so excited that our book “Wired and Dangerous: How Your Customers Have Changed and What to Do About It” is up and running! If you would like to learn more about our new book please check out our website wiredanddangerous.com. Even better if you want to pre-order (it will be out in May) the book – here are the links:
We are also grateful to Tony Hseih, CEO, Zappos.com for his endorsement–
"At Zappos, we found that the more we invested in customer service, the more loyal our customers became. Wired and Dangerous can help anyone interested in delivering happiness to today's Internet-empowered customer."– Zappos.com CEO and COO blog
And to Charlene Li who said, "Bell and Patterson explain how to master the new service paradigm––a partnership between you and your customers. Their rich stories and practical advice will prepare you to give up the control needed to make these partnership covenants succeed.” (Charlene Li Blog).
Heck, we’re grateful that the book is done and we know it’s going to power your understanding of the fundamental shift in the balance of power between customers and service providers that the Internet has fueled. If you’re not wired and dangerous yet, you’ve got to get going!!! Let us know how you feel about the book because we’ll be sharing those insights on future blog posts!
Chip and John
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