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« Imaginative Service: Fly Your Customer’s Flag | Main | Imaginative Service: The Service Olympics »

March 01, 2011


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Virtual Agent

That's a pretty clever way of looking into it, how to properly look at the DNA of the Customer experience. But it is tricky though, as in general the DNA analysis of each human being is unique in every way, how does one develop a homogenized conclusion that helps boosts customer experience?

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